Frequently Asked Questions

Please check this page for your questions, as it is very likely that you will find what you are looking for.

HOW DO I FINALISE A PAYMENT? We accept several payment methods in a 100% secure and encrypted environment, the payment options are:

MasterCard/Visa

PayPal

HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL? As soon as payment is confirmed, you will receive an email confirming the purchase. If you cannot find this email, check your junk or spam folders or contact our support.

HOW CAN I CHECK MY ORDER DETAILS?

You can track the progress of your delivery through our website using the tracking code that we will send to your email as soon as the order is processed.

HOW TO CHANGE OR CANCEL AN ORDER?

If you wish to cancel or change an order, please send an email to contact@viralyticshop.com within 12 hours of receiving the purchase confirmation, remembering that if your order is already in the process of being shipped, we cannot cancel or change anything.

HOW LONG DOES IT TAKE FOR MY ORDERS TO START BEING DISPATCHED TO MY ADDRESS?

Shipping your product takes between 24 to 48 hours after payment has been confirmed. As soon as the product is dispatched, you will receive an email with all confirmations, including the tracking number.

HOW LONG DOES IT TAKE FOR THE PRODUCT TO ARRIVE AT MY ADDRESS?

We work with the fastest and most reliable shipping methods on the market.

The estimated delivery time is 6 to 12 business days in most cases, however, we reserve a maximum period of 25 business days.

If it exceeds 25 business days and your order has not yet arrived, just contact our support team.

HOW TO TRACK ORDERS?

As soon as your order is dispatched, we will send you an email with all the order details along with a tracking number to help you track your package.

All orders must be tracked on the website under the specific tab "Track My Order"

IS THERE ANY EXTRA FEE TO PAY ON PRODUCTS?

Here at Viralytics, 100% of the products are imported from the United States, Europe, or Asia and stored in our warehouse to ensure the best quality and price.

At ViralyTics, we do not charge any extra fees on products. The price indicated for each product is the final amount you will pay, with no additional costs. We only charge the product price itself, without any extra fees.

WHAT SHOULD YOU DO IF YOU RECEIVE A WRONG OR DIFFERENT PRODUCT FROM WHAT YOU ORDERED?

If this happens, contact the support team as clearly as possible, and we will do everything to help you.

WHAT SHOULD I DO IF A PRODUCT IS OUT OF STOCK?

For logistical reasons, some items will be sent separately to arrive faster at your address. You may receive one product before another, but do not worry because you will receive all the products you ordered.

And if your item still does not arrive after 25 business days, contact our support.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED PRODUCT?

If the item was damaged during delivery, you may receive a new one in exchange.

Contact our customer support team to review your case.

Viralytics store offers a warranty in the following situations:

The order was lost along the way and exceeded 25 business days from the arrival deadline; in this case, we will refund 100% of the money you paid for the product.

The order was damaged along the way; in this case, we will also refund 100% of the money you paid for the product.

HOW LONG WILL I RECEIVE MY REFUND?

In most cases, the refund will be processed within 7 business days to your bank account or returned to your credit card.

HOW TO RETURN PRODUCTS?

We at the Viralytics store hope that you are completely satisfied with your purchase.

But if you want to return a product, this return needs to be pre-authorised by our support team.

Returned products must be in their original condition along with the purchase confirmation email; they must not be broken or damaged in any way.

WE CANNOT ACCEPT RETURNS IN THE FOLLOWING SITUATIONS:

The product was delivered to your address, and there was no legitimate complaint from the buyer within 30 days.

The order was made by accident and was not cancelled within the 12-hour period.

The size of the product (e.g., shoes) did not fit you. (size chart is available on all products where size is necessary). In all the above cases, we do not issue a refund.

If you have any doubts, contact us via email (contact@viralyticshop.com).